Returns & Exchanges and Order Cancellation

Return Policy

Goods and Merchandise 

Unopened and unused goods are accepted for refund to the original form of payment or exchange within thirty (30) days of purchase. For online orders, please email ramfloral@gmail.com for a return authorization number.

All botanicals, such as fresh and dried florals, wreaths and plants, are final sale. Please reference the care card provided with your purchase to ensure proper maintenance of your flowers and plants once they arrive at their new home. For your convenience, we also provide care instructions for several items in our 

Fresh Florals

RAM Floral works hard to ensure we provide you the best product we can, as well as making basic care instructions available to maximize the longevity of your florals. With care, and in the proper conditions, we are confident your florals will last a minimum of three (3) days from delivery. Please reference the care card sent with your delviery for information on how best to keep your flowers looking fresh.

All quality claims must be made within 24 hours of your delivery, and detailed photos emailed to ramfloral@gmail.com, in order to receive a replacement. No replacements will be made after this time frame.

If at any time, you have a question on the care of your florals, please do not hesitate to reach out to our team via the chat icon or email. 

Houseplants

Each plant sold by RAM Floral comes equipped with a care tag for your easy reference. If at any time, you require further care instructions on your plant, please do not hesitate to reach out to our team via the chat icon or email.

Shoppe Order Cancellations

Fresh Flowers & Houseplants

Cancellations may be made to fresh flower orders must occur within 48 hours of the delivery date. 

For any recurring orders including  "Weekly Deliveries", you may make a one-time request to skip a delivery week by emailing ramfloral@gmail.com by 11:59pm the Sunday before the delivery is scheduled.

Online Orders (Non-floral, non-plant)

Cancellations may be made if the item has not yet shipped. If item has shipped, you will need to email ramfloral@gmail.com to obtain a return authorization.